Cancellation Policy

You have to cancel your event - bummer! We were excited to serve you and hope we have a chance in the future.

​

• For events canceled 30+ days prior to service, a full refund will be issued.

• For events canceled with less than 15 days prior to service, a refund will not be issued due to the nature of our business. However, you will be credited for another event. This bums us out, but for events canceled on late notice like this, we’ve already staffed your event, ordered all your product, and deployed our admin team to finalize all logistics and important details. That being said, this amount can be credited toward a future event!

 

*Please note, if we’ve already ordered items like custom branding that is non-returnable and non-refundable for us, you will still be charged for those items.

​

Rescheduling

Under most circumstances, we’re happy to offer flexible rescheduling. However, due to the deadlines we have with the vendors who provide us with coffee, pastries, custom branding, and other products, we have to maintain the following limits on rescheduling:

​

For single day events, we will reschedule with as little as 72 hours notice. 

​

For multi-day events, we will reschedule with as little as 7 day notice. Unfortunately, we aren’t able to reschedule multi-day events with less than 7 days notice and you will be charged for the full event service.